Submit a request

Your email address

Your Name

Subject

What can we help you with today?

Please make a selection

Account Billing

Please choose from the below list, the area you require additional assistance.

Desktop Apps

Please choose from the below list, the desktop app you require additional assistance.

Mobile Apps

Please choose from the below list, the mobile app you require additional assistance.

Mobile app version(optional)

Please provide the mobile app version below.

iOS Version(optional)

Please provide your iOS version below.

iPhone Model(optional)

Please provide your iPhone model below.

Android OS Version(optional)

Please provide your Android OS version below.

Android Phone Make/Model(optional)

Please provide your Android phone make/model below.

Order Questions

Please choose one of the below options, so we can assist you with your order questions.

SmugMug Order Number

Please provide your SmugMug order number below.

Site Customization

Please choose from the below list, the area you require additional assistance.

Lightroom Product

Please choose from the below list, the area you require additional assistance.

Site Login Issues

Please choose from the below list, the area you require additional assistance.

Lightroom Plugin version(optional)

Please provide your Lightroom plugin version below.

Mac or Windows PC

Please choose from the below list.

Mac or Windows PC

Please choose from the below list.

Mac Model(optional)

Please provide your Mac model below.

Windows Version(optional)

Please provide your Windows version below.

MacOS Version(optional)

Please provide your MacOS version below.

Privacy & Security(optional)

Street Address

Address Line 2(optional)

City

State / Province / Region

Postal / Zip Code

Country

Signature

Sign as of

I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).

I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.

Identification of the alleged infringing material, including its location on the SmugMug network. Please include sufficient detail so SmugMug can find the material and verify its existence (e.g., in most circumstances we will need a URL).

Identify and describe the copyright protected work that you claim is allegedly being infringed. If the content is available online, please provide the URL address.

Only the copyright owner or their authorized representative may file a report of copyright infringement. If you believe that work residing or accessible on or through SmugMug’s services infringes a copyright, please use this Form to send your “Notice”. Please note that we provide the rights owner's name, email address and the nature of the report to the person who posted the content you are reporting.

Full name of the owner of the Mark(s)(optional)

Job title of owner of the Mark(s)(optional)

Phone number (including country code)

Please list your trademarked word(s) or symbol(s). If this material exists online, please provide a URL.

Trademark registration number (s) (if applicable)?

Where is your trademark registered?

I hereby state that I have a good faith belief that the disputed use of the trademarked material is not authorized by the trademark owner, its agent, or the law (e.g., as a fair use).

Select to agree

I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner of the trademark.

Select to agree

Please note that we provide the mark owner's name, email address and the nature of the report to the person who posted the content you are reporting.

Select to agree If you are able to provide a valid legal alternative, such as a company name, or the name of a representative you have authorized to act on your behalf, we will review and apply it, if appropriate. This will become part of the public record of your request, along with your description(s) of the work(s) allegedly infringed.

Who owns the trademark?

Only the Trademark owner or their authorized representative may file a report of Trademark infringement. If you believe that work residing or accessible on or through SmugMug's services infringes a trademark, please use this form to send your “Notice”.

Please provide an explanation of why you believe the removed content should be restored.

I hereby state that I have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification.

I agree

Section 512(g)(2) of the Digital Millennium Copyright Act ("DMCA") requires us to pass through a copy of your counter-notification to the complaining party.

This includes the full text of the counter notice, including any personal information that you provide. I agree

I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner of the copyright.

I agree

I hereby consent:

I hereby consent to the jurisdiction of the federal district court for the judicial district in which the address provided by you is located (or if the address provided by you is outside the United States, you consent to the jurisdiction of the federal district court for any judicial district in which SmugMug may be found), and that you will accept service of process from the person who provided the notice or an agent of such person. I agree

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments(optional)

Add file or drop files here

Still need help? Talk to a Hero.

Refer a friend.