Managing your orders on SmugMug is straightforward. Here's a step by step guide to help.
Step 1: Contact Support
If you need to modify or cancel your order, contact SmugMug support first. They can provide you with the most up-to-date status and inform you if your order has entered production.
Step 2: Cancel or Modify Your Order
You can request to modify the shipping address or cancel an order before it is sent to the lab. You can request to update the email address for an order at any time. Here’s how:
- Request Cancellation or Modification: Explain your needs to SmugMug support. If you need to change details (like print size), you will need to cancel the original order and place a new one.
Step 3: Handling Shipped Orders
If your order has already been shipped, you cannot cancel or modify it. However, you can:
- Contact Support: Reach out to SmugMug support for guidance. SmugMug's print guarantee has you covered; if you're unhappy with your order for any reason, you can return the prints for a refund.
- Eco-Friendly Returns: If you choose to return an incorrect item, SmugMug will request that you destroy it and provide photographic evidence instead of returning it. This process saves time and is more environmentally friendly.
Step 4: Reordering
After resolving any issues with your original order, you can place a new one:
- Select your product: Choose the item you want with the correct specifications.
- Add to cart and checkout: Complete the checkout process, ensuring all details are accurate before finalizing your order.
Tips for a Smooth Process
- Act Quickly: The sooner you contact support, the better your chances of a successful outcome.
- Check Your Email: Confirmation emails often contain links or instructions for order management.
- Contact Support: If you have any questions, SmugMug's support team is there to help.
By following these steps, you can efficiently manage your SmugMug orders and ensure you receive exactly what you want.
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