Renewing your SmugMug account is quick and hassle-free, so you can keep your cherished photos safe and accessible. We’ll automatically renew your account using the payment details you have on file. In this article, you’ll learn how renewals work, when to update your billing information, and what to do if you need to make changes to your plan or cancel your renewal.
Understand how renewals work
SmugMug subscriptions renew automatically using the payment information that you’ve provided to us. Your renewal date can be found in the Me tab of your Account Settings under Subscription.
- Annual Subscribers: We’ll send you a reminder email 30 days before your renewal date so you have plenty of time to update your billing information.
- Monthly Subscribers: We won’t send a reminder each month, but if there’s an issue with your billing details, we’ll email you before your renewal date.
- Renewals are charged in USD to the card on file on your renewal date.
- Profits earned from sales on Portfolio and Pro plans cannot be applied toward renewal payments.
Validate your payment information
- Go to the Me tab in your Account Settings.
- Select Subscription.
- Click Update Payment Info and enter your new credit or debit card details.
If you subscribed using Amazon Payments, you’ll need to update your billing details through Amazon’s site.
If you subscribed through the SmugMug iOS app, you must manage your subscription through your Apple account.
What happens if we can’t renew your account?
If we’re unable to process your renewal payment, we’ll notify you and provide a link to update your payment information. To avoid any interruptions, follow these steps to renew your subscription and regain full access to your galleries:
- Log-in to your SmugMug account.
- Follow the prompts to update your payment details and renew your subscription.
If your account is closed, please note that any photos you’ve uploaded will not be retained by SmugMug. Be sure to review your payment information before your subscription ends to keep your photos safe and accessible.
Close your account
We’d hate to see you go, but if you do need to close your SmugMug account, please be sure to read over the information here.
With automatic renewals and easy options to update billing information, SmugMug makes managing your subscription hassle-free. Keep your billing details up-to-date, and enjoy uninterrupted access to your account!
Need More Help?
If you have any questions or run into issues, contact SmugMug Support for assistance.