Manage my SmugMug Source subscription

SmugMug Source is an add-on to your SmugMug subscription that allows you to archive and manage your RAW files directly within your SmugMug account. You must have an existing SmugMug subscription to subscribe to SmugMug Source. Follow the steps below to subscribe, manage billing, or cancel your SmugMug Source subscription.

Subscribe to SmugMug Source

You'll also see a blue banner with SmugMug Source information when you upload photos. 

Once you've subscribed, you can start uploading RAW files using the uploaders built in to your SmugMug account and our iOS and Android apps, as well as with the SmugMug Lightroom publisher. You’ll be able to check your Source storage levels and manage your Source subscription directly from your SmugMug Site Settings. 

Important: SmugMug Source is an add-on service that is billed separately from your main SmugMug subscription. You'll have two separate bills from SmugMug - one for the plan subscription (paid monthly or yearly depending on your choice), and one for SmugMug Source (paid monthly based on the amount of storage you're using). 

Manage SmugMug Source Billing

SmugMug Source is billed monthly, with a minimum cost of $10.00 per month. The monthly fee is the subscription cost for SmugMug Source.

• Up to 1 TB: $10.00 per month
• Each additional TB above 1 TB: $6.00 per month

You will be billed for your SmugMug Source add-on subscription on a monthly basis. At the end of each monthly billing cycle, we'll take a look at your storage level and bill you for the appropriate tier. 

For example:

• If you have 0 - 1 TB of RAW files, your monthly charge will be $10.00.

SmugMug will notify you via email when your account approaches a new storage tier. Tax and VAT charges apply where applicable.

Note: RAW files can be uploaded by someone logged in with the assistant password (Pro plan only). 

Cancel SmugMug Source

If you need to cancel your Source subscription:

1. Be sure to first download your RAW files using the owner facing download tool in the organizer. Your download will include the associated .jpeg and .xmp files.
2. Visit Site Settings > Site > Subscription > Manage Subscription and Add-Ons > SmugMug Source.
3. Click Remove Add-On.
4. Enter your email address and click on Cancel and Remove All Raw Files.

Note: Canceling your Source subscription won’t affect your SmugMug subscription, but if you cancel your primary SmugMug plan, your SmugMug Source subscription will also be canceled.

If you’ve uploaded .jpeg files associated with your RAW files, those .jpegs will remain in your SmugMug galleries after closing your Source subscription. Any SmugMug created .jpegs will not be retained.

What happens if we can’t renew your account?

If we’re unable to process your renewal payment, we’ll notify you via email and provide a link to update your payment information. If your account goes past due, you won’t be able to access your RAW files. To avoid any interruptions, follow these steps to renew your subscription and regain full access to your galleries:

1. Visit Site Settings > Site > Subscription > Manage Subscriptions and Add-Ons > SmugMug Source.
2. Select Change Payment Method to review your SmugMug Source information.

3. Click Update to enter your new credit or debit card details. 

   

When your payment information is updated, you'll be charged for the missed monthly subscription payments in order to bring your account current. Once current, you'll regain full access to your Source account.

If your Source account is closed, please note that any RAW files you’ve uploaded will not be retained by SmugMug. Be sure to review your payment information before your subscription ends to keep your photos safe and accessible.

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