Allow assistant access to my account

If you're on an existing Pro plan, you can create an assistant password that's separate from your main account password. This lets you give an assistant access to specific areas of your site while keeping other areas of your account protected. (New Pro subscriptions won't see this option—it's been replaced by Manage Collaborators.)

If you're currently using Assistant logins, we'd encourage you to switch to Manage Collaborators. It's a safer, more securely managed way to give others access, and your Pro plan includes two free seats. Assistant logins still work for now, but Manage Collaborators will be taking their place in the future, so moving over sooner means less to change later.

How to set up an assistant password.

Visit your Site Settings. On the left, select the Privacy option. Enter a password in the Assistant Password field > Save (upper right). 

Note: Once you enter an assistant password, you can change it but can't remove it.

Assistant permissions.

Assistants can log in using the account email address (or account username) and the assistant password and do everything the account owner can do, with a few exceptions:

• Assistants can see your assigned gallery pricing in the shopping cart. They can't see your at-cost pricing or order prints 'at cost."
• Assistants can see only the Stats and Contacts tabs in your Site Settings. Everything else is hidden.
• Assistants can't access, or download, galleries, folders, or pages that are Private (Only Me).
• Assistants can't delete photos or galleries or replace photos.
• Assistants can't customize your site.
• Assistants can't use the credit card on the account to buy prints.
• Assistants can't use the Hide feature to hide a photo or video in a gallery.
• Assistants can't see photos and videos that you've hidden using the Hide feature.
• Assistants can't use Multi-factor authentication (MFA) to log in to an account.
• Assistants can't receive notifications within the iOS and Android apps.
• Assistants can't use the Library upload function on the site.

You get one assistant password per account, and you can give it out to as many people as you like. It's the perfect solution for your busy photography business!

Note: Assistants can upload RAW files if there's an active Source subscription on the account.